Need assistance with your order?
email Click here  
Telephone (01) 288-8477
 
Working Hours:
10 AM - 6 PM
Tue-Sat

Ordering & Payments

Registration

You must be registered to order from Cloney Store. To register - please click New Account account and follow the steps. If you have previously registered and forgotten your password click here

Billing Currency and Currency Conversion

The default currency on the site at the moment is EUR and you will be billed for all your purchases in EUR. You have an option to display prices in both EUR and GBP using Currency switch. However, all GBP prices are only indicative, having been converted from EUR price using the previous day conversion rate. Your card will always be billed in EUR and the actual GBP amount appearing on your Credit Card statement will depend on your Credit Card provider's conversion rate and fees.

Secure Payment Processing

All payments made on the Cloney Store website are encrypted using secure technology and your card details are not retained or visible to Cloney Store employees.

Payment Types

Cloney Store accepts the following payment cards and Paypal.

  • Visa (credit and debit)
  • MasterCard (credit and debit)
  • Maestro (UK domestic)
  • Maestro (International)
  • Laser
  • Diners

Loyalty Points

We would like to reward our customers for their business by giving them loyalty points for each purchase in our online store. Standard Loyalty points are 1cent for every €1 spent. Once you have accumulated 25 points you can start redeeming them at the checkout. Loyalty points expire 12 months after the date of the original purchase. 

Promotional Codes and Gift Vouchers

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

Errors and Omissions

In the case of errors or omissions on the website Cloney Store reserve the right to refund your order prior to the goods being dispatched.

Cloney Store reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of Cloney Store products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order Confirmation

You will receive an email to confirm successful payment. If you have a problem processing your payment online or are not certain if your payment was successful please call customer services on (01) 288-9857.

Prices

Prices are quoted in Euro. 

Out of Stock Product and Pre-Orders

It is possible to place an order for an out of stock product or pre-order new lines. However, there may be a delay processing your order due to time required to get items in stock. Cloney Store will do their best to fulfill your order as soon as the items become available.

Amending or Cancelling an Order

If you would like to amend your order, please call customer services on (01) 288-9857 or email sales@cloneystore.com. Please note that once an order has been processed Cloney Store are unable to cancel or amend it.